Important information for DHL Group business customers
Direct debit collections by the future Deutsche Post AG will continue to be made after the hive down via the Group-wide in-house bank and its accounts, which will remain with the future DHL AG. When accepting payments to the Post & Parcel Germany division, DHL AG acts on behalf of and for the account of Deutsche Post AG, to which these payments are credited in the in-house banking system.
Accordingly, your existing SEPA direct debit mandates will remain valid and the future DHL AG will collect amounts to be paid to Deutsche Post AG on its behalf. After the renaming in the second half of 2026, DHL AG will be visible to you as the debit company.
· SEPA business-to-business direct debit (B2B): Please inform your bank about the change of name from Deutsche Post AG to DHL AG and about the hive down to avoid chargebacks and additional administrative work.
· SEPA Core Direct Debit (B2C): You don’t need to do anything else here.
For customer and contract management purposes, the future Deutsche Post AG and the current Deutsche Post AG regularly exchange data on payments, contract changes or terminations – e.g. to correctly adjust direct debits. Further information on data protection can be found at group.dhl.com/data-protection.
If you have concluded the contract with the current Deutsche Post AG by winning a public tender, the above provisions apply with the necessary conforming changes. In accordance with the provisions of the German Reorganization Act and Section 132 (2) sentence 1 no. 4 b) of the German Act against Restraints of Competition (GWB), the agreement is also transferred to the future Deutsche Post AG with all rights and obligations by operation of law. Further material changes within the meaning of Section 132 (2) sentence 1 no. 4 lit. b) GWB do not occur at Deutsche Post AG because it assumes all personnel and material resources, in particular certificates, which formed the basis for the tender. Deutsche Post AG thus fulfills all of the originally defined requirements for suitability. As part of a preliminary inquiry with the certification authorities, they have already confirmed that the certificates issued to date can continue to be used by Deutsche Post AG without interruption (because the certificates are also valid for the personnel and material resources transferred to the future Deutsche Post AG). Any necessary rewriting of the certificate deed would be initiated immediately after the hive down. At the time of the hive down, Deutsche Post AG will assume the previous postal regulatory position and will be granted the right to provide postal services (section 4 (1) sentences 2 and 3 of the Postal Act).
Information for public authorities and legal entities under public law:
If you do not just hold private law governed relationships with Deutsche Post AG but also public law based relationships (e.g. through licences, grants, contracts under public law or ongoing tender procedures), you will be informed separately – where necessary – regarding the hive down and its implications for these public law based legal relationships.
For you as our customers, the modernization of the group structure will not result in any relevant changes. All existing contracts, contacts and processes remain unchanged. If you are a business customer of the Post & Parcel division and currently have a contract with Deutsche Post AG, you will retain this contract after the restructuring. However, the contractual partner will then be the upcoming Deutsche Post AG, to which all rights and obligations are automatically transferred as part of the partial universal succession.
No, there are no changes to existing contracts. All previous agreements – whether with Deutsche Post AG, DHL Paket GmbH or other group companies – remain unchanged.
Existing SEPA direct debit mandates will remain valid without any changes. The future DHL AG will continue to collect the amounts on behalf of the future Deutsche Post AG and book them accordingly. After the planned name changes, DHL AG will appear as the debit company. For SEPA business-to-business direct debits (B2B), please inform the bank of the renaming and hive down in order to avoid chargebacks. No action is required for SEPA core direct debits (B2C).
The services will continue to be offered under the well-known brands in Germany: Deutsche Post for letters and DHL for parcels.
This is a purely corporate legal reorganization that does not affect the operating business of the Post & Parcel Germany division. This measure will not result in any changes to ongoing operations.
Business customers will be informed about this measure via the channels they are familiar with, for example via invoice add-ons or sales. The information will be made available beginning of May following the resolution by the Annual General Meeting.
Contact persons and customer service processes will remain unchanged.